FAQ'S - Frequently Asked Questions
How to buy online?
1. Choose the item you wish to purchase
2. Select your size (subject to existing stock). For assistance, please refer to the SIZE GUIDE
3. Click the “ADD” button to add the chosen item to your shopping cart.
4. If you wish to purchase more items, you can continue shopping. To check what's in your shopping cart, simply select the icon in the upper right corner of your screen.
5. When you complete your purchase, simply fill in the required fields and proceed to payment.
6. Shipping is done via VIA DIRECTA and has associated costs, which you can check under SHIPPING COSTS
7. After successful payment (with Credit Card or Paypal), you will receive a confirmation email (check SPAM if you don't receive it) for your order.
8. As soon as your order leaves our store, you will receive an email with your order number. To track your order, you can contact info@aumarswimwear.com or directly the carrier Via Directa (atendimento.gestao@viadirectanet.pt) stating the name under which the order was placed and that it is an Aumar company order.
If you have any questions, you can consult HELP on our website, or send us an email to:
When will I receive my order?
From the moment the order leaves the physical store, the estimated delivery time is:
Mainland Portugal and Islands: 5 to 10 working days
Europe: 5 to 7 working days
Rest of the World: 10 working days
Pre-sale items: 15 working days
Exchanges and returns
You may exchange or return your item.
For the exchange to be successful, the purchased item must be returned to the store intact, without signs of use or washing. It must be returned in the same condition as it was sold, with its hygienic protector, tag, bag, and order note.
RETURNS
Aumar does not process returns at physical stores.
Online returns only within 15 days of purchase.
ONLINE EXCHANGES
Online exchanges are only accepted for items of the same or higher value as the item you wish to exchange.
Purchases made through our website can be exchanged within 15 days, in-store, via CTT (Portuguese Post), or by carrier.
If you wish to make an exchange via CTT or by carrier, you will need to send the item to our physical store: Rua Passos Manuel N98B, 1150-260, Lisbon.
Inside the package, you must include:
Full name, order number, shipping address, product reference and size to be returned, reason for the exchange, and specify which items and sizes you wish to exchange (subject to stock availability), or IBAN.
All associated costs (shipping fees, etc.) are the responsibility of the customer.
After we receive the product, it will undergo a quality control process, which may take up to 8 business days. We will then contact the customer via email or phone.
If you purchase the item online and wish to exchange it at our physical store, you have 15 days (after receiving the item) to make the exchange.
The physical store and the online store operate with different stock and are subject to different regulations.
Washing Instructions
After each use:
- Hand wash, use cold running water to remove all residue
- Remove excess water without wringing the swimsuit
- Dry in the shade and in a well-ventilated area
We are not responsible for the misuse of items or their incorrect washing, namely:
- Do not use washing machine, dryer or dry cleaning
- Do not soak
- Never iron
- Do not place items in contact with rough surfaces
- Do not place the swimsuit in contact with cosmetics, sunscreens and other chemical products
For any further clarification, please contact the AUMAR team via email at info@aumarswimwear.com or by phone at 216 077 679.
What is the shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before completing your purchase.